Return Policy

At Rejan, your satisfaction is our priority. This return policy outlines your rights and the procedures to follow if you wish to return or exchange any product.

Section 1: Return Conditions

You can request a return in the following cases:

The product is defective or damaged upon delivery.
The product received is completely different from what you ordered.
Returns must be requested within 7 days of receiving the product.

Section 2: Non-Returnable Products

Some products cannot be returned, such as:

Products that have been opened or used in a way that affects their condition.
Personal or hygiene-related products (e.g., certain kitchen tools).

Section 3: Return Procedures

To complete a return, please follow these steps:
Contact us via email or phone to submit your return request.
Explain the reason for the return and attach photos of the product if needed.
Send the product back in its original condition with all accessories and original packaging.

Section 4: Refund or Exchange

Once the product is received and inspected, you can choose a full refund or an exchange.
Refunds will be issued via the original payment method within 5–7 business days.
Shipping fees are non-refundable unless the error is on our side (e.g., receiving a defective product).

Section 5: Contact Us

For any questions or to request a return, please contact us at:
Phone: 01229859455